Last updated: October 30, 2026
Thank you for shopping at Driven Nootropics. If you are not completely satisfied with a purchase, please review the cancellation, return, and refund terms below.
This policy applies to products purchased directly from Driven Nootropics through www.drivennootropics.com. For a purchase from another retailer, please contact that retailer about its return policy. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.
Words with an initial capital letter have the meanings below. These definitions apply whether they appear in singular or plural.
You may cancel an Order before it has shipped without giving a reason and receive a full refund of the amount paid for that canceled Order.
To request cancellation, email [email protected] with your order number and a clear request to cancel. Please contact us as soon as possible. If the Order has already shipped, the return process below applies instead.
Refunds for cancellations will be processed promptly to the original payment method, within any deadline required by applicable law. The return-inspection period below does not apply to an Order canceled before shipment.
You may return eligible Goods within 14 calendar days after delivery. The window begins when you receive the Goods, or when a person you appoint, other than the carrier, takes possession of them.
Email us within that period with your order number, the items you wish to return, and your request. Please dispatch eligible return items within the same 14-day window unless we confirm a different arrangement in writing.
The return window is measured from delivery, not from the date you placed the Order.
For a standard change-of-mind return, Goods must:
Opened or used products are not eligible for a standard change-of-mind return. We may decline a return that does not satisfy this policy, subject to applicable law. If an item is defective, damaged, or incorrect, contact us under Section 6 rather than assuming it is ineligible because its packaging has been opened.
Email us before sending Goods back so we can confirm the items and provide any relevant return instructions. Send returns to:
Driven Nootropics
1428 30th St
Kirkwood, IL 61447
United States
For a standard change-of-mind return, you are responsible for return shipping costs and for ensuring that the Goods reach us in eligible condition. We recommend a trackable shipping service and appropriate insurance. Please pack items securely and keep your shipping receipt and tracking information.
We cannot process a standard return refund until we receive the Goods or you provide proof of return delivery. If a return shipment is lost or damaged, please contact us and the carrier so the matter can be reviewed. This does not limit any rights you have under applicable law.
Please inspect your delivery and contact [email protected] promptly if an item arrives damaged, appears defective, or is not what you ordered.
Include your order number, a description of the issue, and photographs of the item and packaging if available. Keep the product and packaging until we provide instructions. We will review the issue and explain the appropriate resolution and any return arrangements. Applicable legal rights for defective, incorrect, or undelivered Goods are not restricted by the standard change-of-mind conditions.
After receiving a return, we will inspect the Goods and notify you of the outcome. For eligible returns, we will issue the refund no later than 14 calendar days after receiving the returned Goods, or sooner if required by applicable law.
Refunds are made to the original payment method. We do not charge a refund-processing fee. Your bank or payment provider may need additional time to display the credit after we issue it.
For a complete cancellation before shipment, the refund includes the full amount paid for the canceled Order. For a standard return after shipment, return postage is your responsibility as explained above. Contact us if you need confirmation of the refundable amount, including any original delivery charge, before sending a return. Shipping refunds and other remedies required by law remain available.
Refunds reflect the amount actually paid for the returned items after discounts, rather than the undiscounted list price. Where an order-level or bundle discount applies, the refund reflects the discount allocated to the returned items in the Order.
A refund will not exceed the amount paid for the relevant purchase. If you have a question about returning some items from a discounted Order, contact us before shipping the return so we can explain the calculation.
For cancellation, return, or refund questions, contact:
Driven Nootropics
Email: [email protected]
1428 30th St, Kirkwood, IL 61447, United States
For product questions, order support, or general inquiries, email Andrew Smith at Driven Nootropics.
If you’re contacting us about an order, include your order number and the email address used at checkout.
Local pickup is available. Email us to arrange pickup before visiting.